Support & Technical Assistance
Fast, reliable help for all ITM Technologies clients.
Hours of Operation
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Support is available for all clients during normal business hours.
After-Hours Support
Limited after-hours/emergency support is available.
Additional fees may apply depending on contract agreement.
Phone Support
​(516) 858-2799
​If you call in, please have the following ready:
-
Your name and organization
-
Device or system affected
-
Summary of the problem
Fastest Way to Get Support
Email: Support@itmtechnologies.com
​
When you email our support queue, a ticket will automatically be created in our system and assigned to an engineer. ​You will receive a confirmation email with your ticket number shortly after submission.
WHAT TO INCLUDE IN YOUR EMAIL
​
When requesting support, please include:
-
Your name
-
Your organization / department
-
Your phone number
-
A detailed description of the issue
-
Any error messages or screenshots
Providing this information speeds up diagnosis and resolution.
ConnectWise Client Ticket Portal
If you have a portal account, you can:
-
Submit a new ticket
-
Review open tickets
-
Track progress
Portal Access: Client Ticket Portal
Ticket Prioritization
Issues are prioritized based on severity:
-
Critical — Work-stopping issue
-
High — Major service disruption
-
Medium — Intermittent or degraded function
-
Low — General request or how-to
Our goal is to resolve issues quickly and keep you working efficiently.